Comments on: Customer service isn’t dead, it’s alive and well at Central Market http://www.weblogyouread.com/customer-service-isnt-dead-its-alive-and-well-at-central-market/ We Blog, You Read. It's A Weblog You Read. Sun, 22 Jan 2012 02:52:15 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Colleen http://www.weblogyouread.com/customer-service-isnt-dead-its-alive-and-well-at-central-market/comment-page-1/#comment-23 Colleen Wed, 26 Aug 2009 20:02:04 +0000 http://www.weblogyouread.com/?p=40#comment-23 As a past employee of HEB (the parent company), I can say it totally is something we used to do all the time. But it shocks me too sometimes. I work down the street from the Southlake CM and go there often. They are so helpful, I love them. I have 2 stories to add to your awesomenss: 1. I had checked out and had a bunch of stuff, but of the random not-terribly-expensive-or-gourmet variety. Of which was one bottle, of probably the cheapest wine they had. I take it to the car and as I'm putting it in, it falls out of the bag and shatters. as I'm slamming my head into the card door for being dumb and not putting it on the floorboard, a cart guy comes up and asks me if he can help. I figure with the broken glass. He picks up the wine bottle bits, finds the label, walks me back into the store, tells the customer service dude that my bottle fell out of the bag, he goes back to the wine section, gets my bottle, wraps it, hands it to me, all while I'm standing in customer service with my mouth agape. No new receipt, no nothing. a cart guy. in the middle of summer. no.words. 2. first, you gotta try their spicy buffalo brats, to die for. I go in, always look for it, and they're out or haven't made any. I finally asked one of the guys. He goes and checks, comes back and tells me they haven't made any all week. Hands me a card with the managers name, tells me to call the morning of my next planned visit or the night before, they'd make me as much as I want and set it asside. I forgot to call, but I have no doubt they'd do it. I. Love. C.M. they are da bomb. As a past employee of HEB (the parent company), I can say it totally is something we used to do all the time. But it shocks me too sometimes. I work down the street from the Southlake CM and go there often. They are so helpful, I love them. I have 2 stories to add to your awesomenss:

1. I had checked out and had a bunch of stuff, but of the random not-terribly-expensive-or-gourmet variety. Of which was one bottle, of probably the cheapest wine they had. I take it to the car and as I’m putting it in, it falls out of the bag and shatters. as I’m slamming my head into the card door for being dumb and not putting it on the floorboard, a cart guy comes up and asks me if he can help. I figure with the broken glass. He picks up the wine bottle bits, finds the label, walks me back into the store, tells the customer service dude that my bottle fell out of the bag, he goes back to the wine section, gets my bottle, wraps it, hands it to me, all while I’m standing in customer service with my mouth agape. No new receipt, no nothing. a cart guy. in the middle of summer. no.words.

2. first, you gotta try their spicy buffalo brats, to die for. I go in, always look for it, and they’re out or haven’t made any. I finally asked one of the guys. He goes and checks, comes back and tells me they haven’t made any all week. Hands me a card with the managers name, tells me to call the morning of my next planned visit or the night before, they’d make me as much as I want and set it asside. I forgot to call, but I have no doubt they’d do it.

I. Love. C.M. they are da bomb.

]]> By: James http://www.weblogyouread.com/customer-service-isnt-dead-its-alive-and-well-at-central-market/comment-page-1/#comment-12 James Thu, 04 Sep 2008 13:17:40 +0000 http://www.weblogyouread.com/?p=40#comment-12 Wow, that is pretty crazy. Way to go Central Market. You see this sort of customer service with very small businesses most of the time because that's the only way they can survive. When I worked at a small town bakery, I would sit and talk to people about bread, doughnuts or sandwiches forever. I would give out free food here and there when people were upset. It made them happy and they came back and told their friends. The fact that a large corporation is using this same tactic is just smart. I mean, you wrote a blog post about them. That could, potentially, be worth far more than your Hatch Pepper Cobbler. I have to say, I'm intrigued by this "Hatch Pepper". Wow, that is pretty crazy. Way to go Central Market. You see this sort of customer service with very small businesses most of the time because that’s the only way they can survive. When I worked at a small town bakery, I would sit and talk to people about bread, doughnuts or sandwiches forever. I would give out free food here and there when people were upset. It made them happy and they came back and told their friends. The fact that a large corporation is using this same tactic is just smart. I mean, you wrote a blog post about them. That could, potentially, be worth far more than your Hatch Pepper Cobbler. I have to say, I’m intrigued by this “Hatch Pepper”.

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